We are often asked to put content in Frequently Asked Question format (FAQs). They’re a popular convention on the web, but we don’t recommend them and here’s why:
Posts tagged ‘content design’
At GDS we intend the web to be the primary platform for publishing things like policy, speeches and detailed guidance, with any print documents taking a supporting role. As a consequence legibility online becomes hugely important, because the reader will be using these texts to either implement government policy or form opinions about it.
At the very least the material needs to match the legibility of the printed or pdf documents it is replacing – a job which webpages don’t usually manage. Generally the internet has favoured universal access to material over the quality of that material, but at the moment here at GDS (like many other publishing organisations) we’re wrestling over how we can combine the two. Read more