In the process of making mistakes, there is an opportunity to learn a lot, but not just for the person or team making the mistakes. Louise Kidney, Digital Engagement Lead, shares some of the learning from the Digital Engagement Team as well as the benefits of being honest about your mistakes.
Posts from the ‘Digital Engagement’ Category
The Civil Service Reform (CSR) plan talks a lot about the need for open policy making – a more inclusive approach to developing government policy that engages people who have simply not had the opportunity to participate in policy discussions in the past. Louise Kidney, Digital Engagement Lead explains how to find your digital stakeholders, but more importantly perhaps, why you should bother to.
The delivery of digital consultations within government is something which has been under much discussion recently. Ade Adewunmi, Digital Strategy Advisor invites you to take part in an online discussion around what consultation means and how we could make it better, for both those inside and outside government.
Youtube is the third biggest website in the world which means a massive potential audience, but only if you get your content right. Here, John Ploughman, Digital Communications Manager at the Driving Standards Agency explained how GDS values inspired a re-evaluation of their content, and the big difference it has made to their audience.
At GDS we have weekly show and tell sessions where new prototypes and iterations of work are shown. These always focus on user need. A few weeks ago, Tom Loosemore showed us a prototype of a tweaked online tax disc application process and spoke about the brilliant work done by Carolyn Williams, Head of Electronic Customer Services, Electronic Vehicle Licensing at the DVLA. Here Carolyn explains why her MBE, while special, is not the thing she is most proud of and how there’s never a dull moment running DVLA’s digital services – amongst them the government’s flagship digital service.
On Wednesday 4th July, GDS ran a 30 minute workshop called ‘Social media guidelines: So what?’ at Civil Service Live. In a slightly departure from the usual presentation style at Civil Service Live, we decided to mix things up. Louise Kidney explains what happens when you get Civil Servants talking.
The Cabinet Office has today published its Open Data White Paper (Unleashing the potential), a timely move given the UK’s current position as co-chair of the Open Government Partnership of 55 governments. The theme of the UK chairmanship is “Transparency Drives Prosperity” so it’s particularly pleasing to see explicit reference made to the need for government to publish a Developer Engagement Strategy. Read more
Today Cabinet Office announced the publication of guidance for civil servants on the use of social media as well as guidance for Departments to overcome the technical barriers to civil servants accessing the internet and social media channels.