INSIDE GOVERNMENT – a few highlights
Today we have released part 2 of the GOV.UK beta – INSIDE GOVERNMENT. You can see our other post today for more on what this is all about and why it matters. But here, we’re going to take a quick canter through some of the features and our thinking behind them.
The INSIDE GOVERNMENT name
If you’ve been following this blog, you’ll have heard us refer to this part of the GOV.UK project by its various internal project names of ‘Whitehall’ or the ‘corporate platform’. The public name we’ve settled on is INSIDE GOVERNMENT – we’re hoping it will let people know that they’re not in the main ‘citizen’ part of the site. This isn’t the place you come to renew your passport, this is the inner workings of government.
We’ve baked in responsive design from the start of this project, building the page layouts to a fluid grid which re-aligns the content for different display sizes. This means this site works – properly – on whatever size screen you use to access it be that a phone, tablet, computer or something else. (We’ve got a little bit of tidying up left to do to make this as good as it should be).
On GOV.UK, all department homepages are presented in the same way, with the same navigation and common formats. This makes it simpler and clearer for users who might need to find information from or about multiple departments – they’ll no longer need to learn how those different sites work.
We’ve also adopted a consistent and (we hope) relatively clear way to describe government policy. We think of it as ‘encylopedia-style’ and hope it will make policy more accessible for those who aren’t immersed in the intricacies of how government works. We’ve talked about the difficulties of doing this before.
For example, here’s how higher education policy is currently published on the BIS website.
And here is how it looks on GOV.UK. We hope you’ll agree it’s clearer and more accessible. It will also be kept more reliably up to date: links to all the news, speeches and publications that relate to each policy appear on the page automatically as they are added to the system.
Over time, we hope to make these policy definitions even clearer. Having a live website to point at will make it easier for us to develop this together with subject matter experts in departments.
Tags – topics, ministers and organisations
One of our principles is that people shouldn’t need to know how government works in order to make it work for them. If you’re looking for a policy or announcement, you shouldn’t need to know before you start which department or departments might be responsible for it.
However, once you’ve found the content you need, it should be clear which ministers and organisations are responsible for it, to strengthen accountability and make it easy to find other relevant material. We’re achieving this by associating content closely to the people, topics and organisations it relates to, and showing those relationships wherever you are on the site. (We also hope it will gently educate people about how the government jigsaw fits together – they don’t have to know this stuff but it can’t hurt.)
In future, all this rich interconnected goodness will be available as open data so that other people can do interesting things with it.
The UK and the world
We’ve also created a space that gathers information about the UK government’s interests and policies relating to the rest of the world. This is a shared area where departments like the Foreign Office, Ministry of Defence and the Department for International Development will pool information about their work overseas.
Built just for government
Some of the stuff we’re proudest of is the stuff you won’t see. Under the bonnet, we’ve created a custom publishing engine properly tuned to the needs of multiple users and publishers across Whitehall, and built specifically for the kinds of things governments produce.
And we’ve modeled the system to respond quickly to Cabinet reshuffles, elections and machinery of government changes: updates to ministers and organisations can be applied across the site in the blink of an eye.
Smart features to help publishers
We’ve introduced features like our built-in fact-checking tool to make the process of producing content smoother.
We’ve tried to make the software as simple, flexible and intuitive as possible. Our users have been saying some pretty nice things about it (while pointing out lots of ways we can improve it too, of course).
And it’s fast. We road tested our system by asking three people to publish the same page (including some formatted text, a table, some links and images) to GOV.UK, a WordPress blog and Directgov. On average, publishing to GOV.UK was 2.5 minutes faster than WordPress and 11 minutes faster than Directgov. We’ll be running more tests like these during the beta.
Evaluation and feedback
To find out whether INSIDE GOVERNMENT is achieving its intentions, we’ll be monitoring its performance throughout the beta.
Analytics will be collected to tell us about traffic and usage. Structured testing will be carried out with users both public and in government to help us understand whether we are meeting the standards of usability we aspire to. And, of course, we will seriously welcome feedback and commentary through the usual channels of email, social media and our GetSatisfaction account.
What do you think?
There’s lots more we could write about, but we’re far more interested in what you think of it. Please have a look around and give us your reaction.